GENERAL TERMS
These General Terms and Conditions govern the relations between ” and the persons using the site and the online store located on the website https://bioboxa.com.
I. DEFINITIONS
1. Within the meaning of these General Terms and Conditions, the listed terms for the purpose of achieving clarity and brevity are used with the following meaning:
b. Goods – each of the items offered online in the Merchant’s online store, described with its main characteristics, image and selling price;
c. “Order” means the selected goods and all other attributes related to the method of delivery and payment for the goods by the customer/user.
d. Client/User – any person who has purchased or made a request to purchase goods from the Merchant’s online store;
f. Prices – the amount indicated in a clear and understandable way under each of the items, not including the delivery price, constitutes the final price.
II. GENERAL TERMS:
1. This document contains General Terms and Conditions, according to which the Merchant provides goods and services to its Customers/Users through its online store. These terms and conditions are binding on all Clients/Users. By clicking the “Confirm” button in the “Order Confirmation” step, the Client/User fully agrees, accepts and undertakes to comply with these General Terms and Conditions.
2. The products found on https://bioboxa.com website do not constitute a legally binding offer, but are rather a demonstrative online catalogue describing the Merchant’s product line.
3. After clicking the “Confirm Order” button, the Customer/User agrees to purchase the goods located in the shopping cart. This action is legally binding. The customer receives a confirmation of the order and upon receipt of this confirmation it is considered that the contract has been concluded.
4. The Merchant has the right to make promotional offers, discounts, bonuses and gifts by announcing them on the website of the online store;
5. The contractual language, translated from Bulgarian, corresponds to the official language of the country in which the goods are sold. In case of discrepancy or conflict, the main language is Bulgarian, and payments will be made in cash upon delivery – cash on delivery, in the respective currency of the country where the goods are delivered, when this currency is different from Euro.
III. PURCHASE REQUEST:
1. Each purchase request from the Merchant through the online store is submitted and executed in compliance with these General Terms and Conditions. In the event of a dispute whose will is to be bound by the text of these General Terms and Conditions, the person who has paid the price of the goods requested for purchase shall be considered a party to the contract;
2. The customer applies by filling in an electronic form published on the website of the online store https://bioboxa.com. The application must include: full names, delivery address, email and contact phone number;
3. At the time of making the request, the Client expresses his/her agreement with these General Terms and Conditions through a specific application, namely: by marking in the field “I agree with the General Terms and Conditions” for purchase and sale through the online store, by which the Client makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, by which he/she declares that he/she is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them. Consent to these General Terms and Conditions will also be considered the action of making a request /order/ for the purchase of goods by the Client.
IV. DELIVERY:
1. In case the ordered goods are available, they are delivered to the delivery address specified by the Client within 5 /five/ business days.
2. The delivery is carried out through the services of a courier/forwarding company and is at the expense of the customer, except in cases where the Merchant promotes free delivery under certain conditions.
3. The obligation to deliver the goods will be considered fulfilled with the delivery of the goods to the building where the delivery address specified in the order is located.
4. It is the Merchant’s obligation to deliver the goods in appropriate packaging. Bioboxais not responsible for melted and/or spoiled goods during the summer season due to the high temperatures.
5. The User/Customer bears the full risk of damage/loss of the goods upon delivery. Immediately after handing over the goods to a courier, the Merchant is released from the risk, which is transferred to the User/Client. The Merchant is not responsible for a delay in case the delay is due to a courier or other supplier.
6. Immediately after delivery, the goods should be carefully inspected by the User/Client or a person authorized by him/her. Any damages, shocks and other damages should be reported to the Merchant immediately. In case the presence of damages that have occurred during the transportation of the goods is established, the Merchant is released from liability. In cases where the Merchant has specified in writing specific dates and times for delivery, the statement is binding. In case of incorrect or incorrect address, contact person and/or telephone number when submitting the order, the Merchant is not bound by any obligation to fulfill the order.
7. When handing over the goods, the User/Client or a third party shall sign the accompanying documents, if any. A third party is considered to be anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the customer. In case of refusal to receive the goods, except for the cases described below, the refusal is considered unfounded and the Client is obliged to pay the costs for delivery and return of the goods. In case the Client is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this period, the Merchant is released from its obligation to deliver the goods ordered for purchase.
8. When the delivered goods clearly do not correspond to the goods ordered for purchase by the Client and this can be established by their ordinary inspection, the Client may request that the delivered goods be replaced with those corresponding to the purchase application made by him within 24 hours of its receipt.
9. If an incomplete, incorrect or incorrect address and/or telephone number is indicated when submitting an order, it is considered invalid and the Merchant is not obliged to fulfill it.
10. In case the Client does not make a payment after indicating that the same will be made by cash on delivery, then the Merchant does not have an obligation to hand over the goods.
V. DELIVERY OF THE GOODS:
1. The goods shall be handed over to the Client or to a third party who accepts and confirms the receipt of the same on behalf of the Client by signing the documents accompanying the Goods;
2. In case the customer is not found within the delivery time at the address specified by him or there is no access and conditions for delivery of the goods within this period and this has led to the impossibility of delivering the shipment through no fault of the Merchant, the latter is released from his obligation to deliver the requested goods. In this case, the sales contract is automatically terminated.
VI. PRICE AND PAYMENT METHOD:
1. All prices of goods in the online store are in accordance with the country from which Users visit the virtual store https://bioboxa.com and are announced in the online store. The prices are for a single quantity and the price does not include the value of transport costs.
2. The price of the transport is paid by the Client according to a tariff established by the transport company, which is announced on the website of the same and/or the tariffs announced through these General Terms and Conditions.
3. The consumer/customer should pay all customs, etc. fees related to the export of the goods ordered by him.
4. You can pay for the products you have purchased upon delivery, in cash with “cash on delivery” or by bank card via virtual POS, or by using one of the payment methods available through the website.
VII. OVERVIEW OF GOODS.CLAIM:
1. Claims of goods purchased through the online store are made according to the rules of the Consumer Protection Act. Complaints can be submitted to the respective email address specified in the “Contacts” section of the Merchant’s Website.
2. Upon receipt of the goods, the Client is obliged to immediately inspect it. If it finds obvious deficiencies, lack of any of the accompanying accessories and/or any of the documents required by the Bulgarian legislation, immediately inform the person making the delivery. In this case, a statement of findings shall be drawn up in two identical copies, which shall be signed by the recipient of the goods and the representative of the courier / forwarding / company. The protocol should necessarily describe the obvious shortcomings.
3. In case the Client does not make a claim immediately or even makes one, but does not sign a statement of findings under item 2, Section VII, the Client loses the right to later claim that his goods have been delivered with obvious defects, lack of any of the accompanying accessories and/or any of the documents required by the Bulgarian and applicable European legislation.
VIII. RIGHTS AND OBLIGATIONS OF THE USER/CLIENT
1. The User/Client has the opportunity to browse, order the advertised goods on the website of the online store https://bioboxa.com
2. The User/Client has the right to be informed about the status of his order.
3. The user is obliged to pay the price of his order according to the way announced on the page https://bioboxa.com
4. Users of the store are not entitled to:
a. Copy, distribute or use texts, paintings, images or parts of the site without the express permission of Bioboxa.
c. Overload the system with fictitious requests or other information (flood).
d. Not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international acts;
e. Not to damage the good name of other users;
f. Upload, send, transmit, distribute or use in any way and not make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems (“Trojan horses”), computer codes, or materials designed to interrupt, hinder, disrupt or limit the normal functioning of the site.
IX. RIGHTS AND OBLIGATIONS OF THE TRADER
1. The trader does not have the obligation and the objective opportunity to control the way consumers use the services provided.
2. The Merchant has the right, but not the obligation, to save materials and information located on the server https://bioboxa.com
3. The Merchant has the right at any time, without notifying the User/Client, when the latter uses the services in violation of these Terms and Conditions, as well as at the discretion of the Merchant to terminate, suspend or change the services provided in connection with the use of the site. The Merchant shall not be liable to the users and third parties for damages and lost profits incurred as a result of the termination, the suspension, alteration or limitation of the Services, the deletion, modification, loss, unreliability, inaccuracy or incompleteness of any messages, materials or information transmitted, used, recorded or made available through https://bioboxa.com
4. The Merchant undertakes to transfer to the consumer/customer the ownership of the goods ordered for purchase, to deliver the goods ordered for purchase on time, to check for technical condition each item before it is sent (if this is possible, without violating the integrity of the packaging).
5. The Merchant shall not be liable for damages caused to the software, hardware or telecommunication facilities, or for loss of data resulting from materials or resources searched, loaded or used in any way through the services provided.
6. The Merchant has the right to collect and use information relating to its Users/customers, regardless of whether they are registered.
7. The information under the preceding article may be used by the Merchant, except in case of explicit disagreement of the User, sent to the email address specified in the “Contacts” section of the https://bioboxa.com. All purposes for which the Merchant will use the information are in accordance with the Bulgarian and applicable legislation of the European Union, applicable international acts and good morals.
8. The Merchant shall not be liable for non-fulfillment of its obligations under this Agreement in the event of circumstances that it has not foreseen and was not obliged to foresee – including cases of accidental events, problems in the global network of the Internet and in the provision of services beyond the control of the Merchant;
X. PERSONAL DATA
1. The Merchant guarantees to its Users/clients the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the attention of third parties outside the cases and under the conditions specified in these General Terms and Conditions. The Merchant protects the personal data of the user/client, which became known to him/her when filling in the electronic form for making a purchase application, and this obligation disappears in case the Client has provided false data. In compliance with the current legislation and the clauses of these General Terms and Conditions, the Merchant may use the Client’s personal data only for the purposes provided for in the contract. Any other purposes for which the data are used will be in accordance with the Bulgarian legislation as well as the applicable legislation of the European Union, and the applicable international acts, Internet ethics, the rules of morality and good morals.
2. The Merchant undertakes not to disclose any personal data about the Client to third parties – state authorities, commercial companies, individuals and others, except in cases where he has received the explicit written consent of the Client, the information is requested by state authorities or officials who, according to the current legislation, are authorized to request and collect such information. According to the laws of the Republic of Bulgaria, in order for an invoice to be issued, a personal identification number and/or a Tax Number, and/or UIC/BULSTAT of the company that is a Consumer will be required.
XI. AMENDMENTS
These General Terms and Conditions may be amended at any time by the Merchant; The Merchant undertakes to notify the User of the changes in the General Terms and Conditions by publishing a notice of their amendments in a visible place on its website and giving sufficient time to familiarize himself with them. Within the given period, if the User does not declare that he rejects the changes, then he is considered bound by them.
XII. FINAL PROVISIONS
1. Bioboxa takes care that the information in the online store is always kept true and up-to-date, and accurate information can be obtained at the specified email and phone number in the “Contacts” section of the Merchant’s Website.
2. There may be discrepancies in the shades of colors from the photo material on the website of the online store and the actual shades of colors of the products.
3. Bioboxa does not guarantee that access to the online store will be uninterrupted, timely, secure and error-free, insofar as this is beyond the capabilities, control and will of the Merchant.
4. Bioboxa is a personal data administrator and guarantees the inviolability of the information containing personal data provided by the Clients. Disclosure is possible only in cases where the information is requested by state authorities or officials authorized by law to request and collect information containing personal data and in compliance with the statutory order. The customer gives his indefinite, explicit and unconditional consent for the personal data provided by him to be collected, stored, processed and used by Bioboxa for the purposes of fulfilling the contract for the sale and delivery of ordered goods.
5. These General Terms and Conditions are in force from the moment of their publication. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In case no agreement is reached, all unresolved disputes, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes for filling gaps in the contract or its adaptation to new circumstances, will be resolved by the competent court for registration of the TRADER, in accordance with the Bulgarian legislation, as well as that of the European Union, where applicable.
